Having problems buying a pattern?

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We have created a guide to help you through the checkout process.

From adding the product to the cart to using PayPal, here is a step by step guide on how to purchase a pattern.

 

To download this how to as a PDF: Click Here

 

If you’re still struggling or require further help or information you can email us at: mail@knitrowan.com

 

(Image 1)

 

First, you need to add a pattern to your shopping cart - you can add as many different patterns as you like, and this process will also work for publications too.

Once you’ve found the pattern or publication you wish to purchase, click on the “Add to cart” button (Image1).

 

(Image 2)

 

Once you have clicked on the “Add to cart” button the pattern will appear in your mini cart which can be opened by clicking on the small shopping cart located on the right side of your search bar as shown above. (Image2)

 

Once you have added all the patterns you wish to purchase into your cart you can

open your mini cart by clicking on the cart icon (Image 2) which will then show a drop-down list of the items in your cart and a “Checkout” button at the button – clicking this will take you to the Checkout page where you can then purchase your items.

 

(Image 3)

 

Here you can view all your items in your basket, and you are also able to remove unwanted patterns from your basket by clicking on the “Remove” button next to each pattern. (Image 3)

 

Once you are happy with the items in your basket and you wish to buy them, you will need to make sure you have filled in the Billing Address - if this section is not filled in the Buy Now button will not appear!

 

To fill in the address, click on Edit in the billing address box. (Image 3)

 

(Image 4)

 

You will now see a pop-up box where you can fill in your billing address (Image 4) - you will want to start by choosing your country before filling in the rest of the details.

 

(Image 5)

 

Click on the drop-down list and select your country. (Image 5)

 

(Image 6)

 

Now that you have filled in your country, you can fill in the rest of the information. Once all the information has been filled in click the “Save address” button to save this information to your account.

 

If you need to edit or change any information after saving, just go to your profile my clicking on your name in the top right corner of our website.

 

(Image 7)

 

Now you have filled in your Billing Address, the “Buy Now” button will be displayed. (Image 7)

If you wish to change your billing address once it’s filled in you can click on the Edit button as seen above.

If you have a voucher code, type that into the voucher code box and then press on the arrow button next to the box.

 

If the voucher code is active, then the voucher will be loaded and be displayed in the checkout.

 

Once you’re happy with your basket, click the “Buy Now” button.

 

(Image 8)

 

You will then be directed to PayPal - if you already have a PayPal account, here is where you will sign in.

If you do not have a PayPal account or you wish to pay by debit or credit card, click on the “Pay by Debit or Credit Card” button. (Image 8)

 

#Please note: sometimes "Pay by Debit or Credit Card" does not appear and this is due to how PayPal works and there is nothing we can do to make it appear if it doesn't. However, if this does occur then the only solution is to create a PayPal account and you can still make the purchase, if you do not want a PayPal account you can delete the account once the purchase has been made.

 

 

 

Here you will fill in your details, including your payment details, billing address and contact information.

If you do not want a PayPal account, then you will need to select the “No Thanks” options at the bottom of the page.

This will allow you to checkout as a guest.

 

Once you have finished filling in your details, click Continue. (Image 9)

 

PayPal will take you to a confirmation screen where you will be able to double check the information you have filled in.

 

Once you have confirmed your PayPal details are correct and the payment was successful, you will be redirected back to the Rowan website and your new patterns will be added to your pattern library – you can find your pattern library my clicking on your user name at the top right corner of the website and selecting “My Patterns” from the drop-down list.

 

If you have any further issues, feel free to contact us at: mail@knitrowan.com

 

Happy Knitting!

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